1. Introduction

The right to privacy and, in particular, the right to personal data protection is one of the values of FUNDACIÓ FLUIDRA , (hereinafter, FUNDACIÓ FLUIDRA), as stated in our Code of Ethics.

The purpose of this policy is to explain how FUNDACIÓ FLUIDRA shall process any personal data that may be collected from different forms that are posted on the FUNDACIÓ FLUIDRA website. Your personal data shall be processed in the strictest confidence and only for those purposes to which you have consented, as explained below in this General Privacy Policy and in the Privacy Policies of each form.

2. Commitment to privacy

FUNDACIÓ FLUIDRA is fully committed to compliance with the rules on data protection and the European Union’s data protection regulation, in addition to with the personal data protection regulations in force at any given time, as this is a priority objective for FUNDACIÓ FLUIDRA.

Therefore, FUNDACIÓ FLUIDRA has taken the decision to implement the following principles, in which privacy forms the basis for the processing of all data:

  • Transparency in data processing is one of our priorities, so whenever we collect personal data about you we shall duly inform you of the purpose for which they shall be processed in the relevant privacy policy.
  • We shall only process the data that are strictly necessary for the purposes about which you shall have been informed.
  • We shall never oblige you to provide personal data, unless absolutely necessary to render you a service that you may have requested.
  • Whenever possible, we shall make the most straightforward means available to you for you to control your personal data.
  • We shall not disclose your data to any third parties, except to our service providers, and those about which we have informed you beforehand and to which you have given your consent.
Purposes of data processing

FUNDACIÓ FLUIDRA collects your personal data for handling your requests and providing you with the products and services that you may find useful. Specifically, we process your personal data for the following purposes:

  1. To reply to your queries, questions, requests, suggestions and remarks related to FUNDACIÓ FLUIDRA and to contact you in order to deal with them.
  2. To improve our websites, services and products, as well as to provide a better service and content.
  3. To handle your contribution to any campaign you may have chosen, in addition to complying with the legal requirements arising from it.
  4. To send you messages about our campaigns and work, as well as documents and information related to FUNDACIÓ FLUIDRA that may be of interest to you.

On some occasions, it may be necessary to process your personal data to comply with legal obligations, or in relation to a contractual relationship we may have with you.

In all other cases, whenever required, we shall ask you for your consent for processing your personal data.

3. Sending of marketing messages

FUNDACIÓ FLUIDRA, within the framework of its activities, may provide you with the means to register or sign up for its newsletters and marketing information. The sending of such messages is subject to your consent at all times.

In the event that you have given your consent to do so, FUNDACIÓ FLUIDRA shall send you information about its events, campaigns and promotions, in addition to any other documentation related to its activities that it may consider relevant, in line with your interests at all times.

You may withdraw your consent at any time whenever you receive marketing messages through the link or button enabled for this purpose in all messages, or by expressing your wish to withdraw your consent through the following channels:

  1. An email to dataprivacy@fluidra.com
  2. A letter addressed to Av. Alcalde Barnils 69, 08174 Sant Cugat del Vallès (Barcelona).
4. International data transfers

FUNDACIÓ FLUIDRA, as an organization with international outreach, has international service providers that may render their services from outside the European Union (hereinafter, the “EU”). It is therefore possible that your data may be processed outside of the EU or the European Economic Area.

In any event, FUNDACIÓ FLUIDRA shall ensure that such data processing is protected by the appropriate safeguards, which may include standard clauses approved by the EU that are taken from agreements approved by the EU regulator and that provide sufficient safeguards to ensure that data processing complies with the requirements of the EU’s General Data Protection Regulation, as well as third-party certifications, amongst others.

5. Term of data processing and storage

FUNDACIÓ FLUIDRA is committed to only processing your personal information when we actually need to do so in order to provide you with quality services. Therefore, we make every reasonable endeavor to keep the term of processing and storage of personal data as short as possible.

To this regard, we shall inform you of the term of processing and/or storage of personal data on each form from which data are collected.

In any event, even if you request that we delete your data, we may store and keep them on record beyond the retention period for the term required for us to fulfill our legal obligations and for their disclosure to the competent authorities on the various matters to which they are subject.

6. Exercise of rights and complaints to the Spanish Data Protection Agency (AEPD)

As a result of FUNDACIÓ FLUIDRA processing your personal data, current laws grant you a number of rights. Below is a brief explanation of each right to assist you should you wish to exercise them:

  1. Right of access. You are entitled to find out which of your personal data are processed and the purposes for which we process them.
  2. Right of rectification. Your data shall always belong to you and, as such, you may at any time request that they be rectified if the records we hold of them were wrong.
  3. Right of erasure. You may at any time request that your personal data be erased from our records. However, as set out in the above section on data storage, it should be remembered that in certain circumstances compliance with the laws in force may prevent this right from actually being exercised.
  4. Right to object. You may object to your personal data from being processed in relation to any of the purposes for which we process them, pursuant to the privacy policies that may apply in each case.
  5. Right to restriction If processing. You may request restriction of processing in the following cases:
    • If you consider that the data we hold about you are incorrect or inaccurate.
    • If, in the event that you believe we are not legitimately processing your data, you prefer that we restrict their processing rather than erasing them.
    • If the data we have on record are no longer required for the purposes for which we collected them, but you need us to store them to file a lawful claim.
    • If, having exercised your right to object to the processing of your data, you are awaiting a reply from us to this regard.
  6. Right to data. Portability. Provided that it is technically possible and reasonable to do so, you shall be entitled to request that the personal data that you have directly submitted to us be disclosed to another data controller. If this is possible, we shall directly disclose your data to this other data controller, but if this were not possible, we shall provide them to you in a standard format.

    Whenever we process your data based on your consent, you may withdraw it at any time, whereby the only consequences for you, depending on the right exercised, shall be that we are unable to render certain services to you.

    You may exercise your rights by contacting FUNDACIÓ FLUIDRA in any of the following ways, accompanied by a copy of a valid ID document:

    1. An email to dataprivacy@fluidra.com
    2. A letter addressed to Av. Alcalde Barnils 69, 08174 Sant Cugat del Vallès (Barcelona).

    In addition, should you wish to do so you may contact our Data Protection Officer at dataprivacy@fluidra.com.

    Should you do not wish to exercise a specific right, but would like to submit an inquiry or suggestion about the processing of your personal data you may also write to the addresses provided for the exercise of rights.

    In any event, it should be borne in mind that you may at any time lodge a complaint with the competent data protection authority if you believe that we have processed your data unlawfully or have failed to respond to your requests or have not enabled to you exercise your rights. In Spain, this competent authority is the Spanish Data Protection Agency (AEPD).

7. Confidentiality and security in data processing

Your personal data are very important to us and we undertake to process them in the strictest confidence and with the utmost discretion, as well as to implement all security measures that we consider are required and reasonable.

In this regard, FUNDACIÓ FLUIDRA hereby represents and warrants that it has implemented all available technical means to prevent the loss, misuse, alteration, unauthorized access and theft of the data provided by users.

8. Social media

Social media form part of the everyday lives of many Internet users, so we have created a number of profiles on them for FUNDACIÓ FLUIDRA.

All users may join the pages or groups set up by FUNDACIÓ FLUIDRA on different social media.

However, you are reminded that, unless we directly ask you for your data (for example, through marketing campaigns, competitions, promotions or in any other valid way), your personal data belong to the corresponding social media platform. Therefore, we recommend that you read the terms and conditions of use and privacy policies carefully and be sure to set your preferences insofar as the processing of your data is concerned.